To provide a clear understanding of the Rescue Mission’s services, the following frequently asked questions explain how our Christ-centered mission informs the care we provide — while welcoming all people as they seek wellness, hope, and recovery.
Do you have to be Christian to receive services at the Rescue Mission?
No. No one is required to make a profession of faith to receive a meal, a safe place to sleep, medical care, or any other service at the Rescue Mission.
Who is welcome at the Rescue Mission?
Everyone. We serve anyone who comes to us with dignity, compassion, and respect.
Who can eat at the Rescue Mission?
Anyone. We serve breakfast, lunch, and dinner 365 days a year. A hot, nutritious meal is often the first step out of crisis, and all are welcome.
In addition to on-site meals, the Rescue Mission offers a weekly food box distribution every Wednesday and Thursday from 1:00 p.m. to 3:00 p.m. Individuals and families may drive through once per month to receive a 60–80 lb. box of groceries, including canned goods, meats, vegetables, grains, breads, and pastries.
Are people ever turned away?
No. The Rescue Mission does not turn people away. We remain open 24/7, 365 days a year. Even when beds are temporarily full, individuals are still offered a warm, safe place indoors and connection to services.
Are beds available for those needing Emergency Shelter?
Yes. We currently have 257 emergency shelter beds, along with additional beds for men and women in long-term residential recovery through The Way Forward Program.
Shelter stays are not limited by a set number of days. We ask guests to actively participate in case management to continue receiving services.
Can someone enter shelter if they are intoxicated?
Yes. Individuals may enter emergency shelter while intoxicated. However, drug or alcohol use is not permitted on site. Some individuals choose to remain outside rather than pause substance use, reflecting the complex challenges of homelessness, addiction, and mental health.
Are all individuals eligible for shelter?
Yes. Temporary suspensions are rare and occur only when behavior creates safety concerns for others. Suspensions are typically short-term and can often be resolved through conversation with shelter leadership.
What is the Care Team?
The Care Team helps individuals identify strengths, set goals, obtain identification, find employment, access healthcare, and secure housing. Support may include job applications, interview preparation, transportation assistance, and coaching through workplace challenges.
What additional resources are available?
In addition to meals, shelter, and case management, services include:
- Free clothing through the voucher store at the Donation Center
- The Fralin Free Clinic, offering comprehensive free medical care on site
- Aftercare services for individuals and families transitioning into permanent housing
- Spiritual care, offered voluntarily
Our goal is for each person to experience health, hope, and healing.
What services are available for women and children?
The Women & Children’s Center provides trauma-informed, comprehensive care for single women and families. This secure, standalone facility includes added safety measures.
Families are supported by a dedicated chaplain and staff who help coordinate school enrollment, transportation, childcare, after-school programs, and enrichment activities in partnership with Roanoke City Public Schools and other community partners.
How does The Way Forward Recovery Program work?
The Way Forward is a 12–15 month, long-term, residential recovery program for individuals seeking freedom from substance use disorder. It is a faith-based, holistic program supported by certified Peer Recovery Specialists.
Participants engage in evidence-based classes, spiritual formation, life-skills development, and community living. Intakes occur daily based on availability and screening.
Does the Rescue Mission work with the community?
Yes. We regularly collaborate with local hospitals, service providers, the City of Roanoke, and law enforcement to promote safety, dignity, and connection to services for individuals experiencing homelessness and for surrounding neighborhoods.
What is the goal?
Our goal is safety, dignity, and pathways forward — helping individuals and families move from crisis toward stability, recovery, and long-term housing.
How can I learn more?
We invite you to schedule a tour. Seeing the work firsthand is the best way to understand the compassionate, comprehensive care offered at the Rescue Mission.
Email: volunteer.info@rescuemission.net
Do you have an impact report?
Contact Us
The Rescue Mission
402 Fourth Street SE, Roanoke, VA 24013
540-343-7227
The Fralin Free Clinic
321 Tazewell Avenue SE, Roanoke, VA 24013
540-777-7671